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FAQ

Why do some of my groups/classes not appear in AlfieCloud?
When you sign in to the AlfieCloud and try to share a test and there are groups/classes missing, or your learners have completed a test but they are not ...
Wed, 1 Oct, 2014 at 9:41 AM
How do I know if SIMS-Sync has worked?
Currently, within Alfie you are unable to log into an area where you can view the imported data. The easiest way to ensure that your data has been synchroni...
Wed, 18 Mar, 2015 at 9:08 AM
Why am I getting a red icon next to my school?
Green light means the school is okay. Amber light means the calls were successful but the schools data pulled from SIMS does not match the school data assoc...
Thu, 9 Oct, 2014 at 2:15 PM
What information does SIMS-Sync use?
We only use the minimum data that is needed for Alfie. To ensure the correct information is used and updated, the internal SIMS ID's are ...
Thu, 15 Sep, 2016 at 11:35 AM
What Alfie Account should I be using?
When your school signed up for Alfie they would have provided contact details for an IT/Network Manager in the school. The account as special Import permiss...
Wed, 18 Mar, 2015 at 9:09 AM
Why am I getting Exception Errors in the AlfieMain logs?
SIMS-Sync connects to SIMS .net using a standard file that is located in the Windows folder of your machine. In order for some of the tasks to run, SIMS-Syn...
Wed, 18 Mar, 2015 at 9:09 AM
Why am I getting a Microsoft .NET Framework Unhandled exception error?
You are receiving this error message: Or you may see a JIT log that starts like the following: See the end of this message for details on i...
Wed, 18 Mar, 2015 at 9:10 AM
Why do I need to put teacher email addresses into SIMS?
In order for each teacher to have their own Alfie Account, they must have a valid and working email address. This could be a personal email address, however...
Wed, 18 Mar, 2015 at 9:10 AM
Why do I need to set the SIMS Change-tracking Control to ON?
Change-tracking Control monitors all of the changes made to SIMS and logs those changes at a given time. These changes are logged in a table within the SIMS...
Wed, 18 Mar, 2015 at 9:10 AM
Why am I receiving a SIMS.net Command Line Report Exporting Utility error?
Generally it is due to permissions that this error appears. The first thing you will need to set SIMS-Sync to run as administrator. To do this right ...
Fri, 16 Oct, 2015 at 3:54 PM