In a pop up error dialogue, you are receiving this error message:

System.FormatException: Input string was not in a correct format

The full JIT log starts like the following:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at System.Int16.Parse(String s, NumberStyles style, NumberFormatInfo info)
at System.Convert.ToInt16(String value)
at AlfieSIMSComm.Form1.checkUpdate(Boolean messaged)
at AlfieSIMSComm.Form1.Form1_Load(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)



If you continue pass this error you may then get the following Unhanded Exception error :





To fix this issue please ensure that alfiecloud.com and all of its sub domains - i.e. *.alfiecloud.com - are whitelisted through any filtering software (ie. Proxy, Firewalls, Smart filtering)
Access will need to be granted for both HTTP and HTTPS (secure).

No specific ports should need to be identified.

If specific URL's are needed (although we advise strongly using a wildcard url *.alfiecloud.com), these are:

alfiecloud.com
my.alfiecloud.com
content.alfiecloud.com


If you have checked this and you are still getting errors, please email support@alfiesoft.com