If you cannot activate your teacher account because it says your email cannot be found, then you will need to ensure that your email address is in SIMS and set to Work/Main. Once you have added your email address in SIMS and SIMS-Sync has run successfully, if you can still not activate your account, please call 08456 171 500 or email support@alfiesoft.com

To add an email address in SIMS please follow these instructions:

Select Focus | Person | Staff to display the Employee Details page, and search for an existing staff member to display their details.

If there is no school domain email address present click on New adjacent to Email Addresses panel. Then enter the school email address, set the Location to Work and Main to Yes.

If a personal email address is present it can remain, as the school email address will now be prioritised for use within Alfie.