Green light means the school is okay.

Amber light means the calls were successful but the schools data pulled from SIMS does not match the school data associated with the Alfie account selected. Select the school and click Edit. Go to the Alfie Account tab and check the details. If they all appear correct, please contact

Red light means one or more calls are failing.

Check your Proxy Settings, SIMS Config and Alfie Account details. If they all appear correct, you will need to send us a copy of the log files by going to the Log tab and doing a Save to Disk on both the SIMS-Sync and AlfieMain radio buttons. Please send these to