When your school signed up for Alfie they would have provided contact details for an IT/Network Manager in the school. The account as special Import permissions to be able to run the tasks within SIMS-Sync correctly.

The IT/Network Manager will need to use their Email address and the password they would have received.

If your IT/Network Manager has not received the password, or you would like to be set up with the Import Account, please create a ticket or contact support@alfiesoft.com with your Name and School Email address.