Can you import using a csv file?
If the school is not using the SIMS or Facility applications, then you will need to do an OTHER IMPORT. This process creates the teacher & Student accounts as well as group data for my school. To keep the data up to date and moving forward, you will need to contact your I.T department or data manger to ensure the data has been imported.
Manual Import Options
I hope the above information Is OK, please let me know if you require further assistance.
All the best,